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AdCare Hospital

107 Lincoln Street, Worcester, Massachusetts, 01605

3.5

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(69 reviews)
The AdCare name represents innovation, quality and cost efficiency in alcohol and drug treatment. AdCare’s integrated system of care offers a nationally-recognized hospital facility in Worcester, Massachusetts; an inpatient treatment center in North Kingstown, Rhode Island; and a network of outpatient offices conveniently located throughout Massachusetts and Rhode Island. AdCare, which is owned and operated by American Addiction Centers (AAC), embraces a philosophy of quality-driven, patient-centered programs that are also relevant to the challenges of today’s healthcare environment. AdCare’s continuum of treatment levels and modalities enables us to match the needs of the patient with the most appropriate level and cost of care. We believe that addiction is a disease that affects not only the individual, but his or her family as well. Successful treatment requires placement at the appropriate level of care and involvement of the family throughout the treatment continuum. This treatment philosophy has allowed us to advocate for the patient while remaining responsive to the interests of commercial healthcare companies, Medicare, and other insurers.

Facility Highlights

  • Daily Physician Rounds
  • Admissions 24/7
  • 42 Years of experience providing quality treatment
  • Assessment and management of co-occurring conditions/disorders

Specialization

  • Medical Detoxification
    Drugs and alcohol have widespread effects throughout your body, including but not limited to the addiction and/or physical/psychological dependence that develops with substance abuse over time. Many organ systems are affected by addiction and will react to withdrawal. The term “medical detoxification” means that there is a trained and licensed medical professional onsite to monitor your vital signs and protect your physical and emotional health as your body goes through withdrawal.
  • Family Program
    Research shows that the odds of successful, sustained recovery from addiction are far higher when family members and loved ones are involved in treatment. Drug and alcohol addiction often have genetic roots, whether related to substance abuse, mental illness or both. Family dynamics also play a role and, often, family members are the first to realize a loved one has developed an addiction. Also, it’s important for family members to understand and embrace the lifestyle changes that are required to sustain recovery.
  • 12-Step
    The term “12 Step Program” describes a way to recover from addiction that is based on the model developed by Alcoholics Anonymous. Many drug and alcohol treatment centers base their treatment on 12 steps – the first three of which are situational, the next four addressing the practical issues created by the addiction, followed by two steps focused on making amends for hurting others. Steps 10 and 11 involve a deeper examination of the previous steps and the final step is focused on helping others avoid and recover from addiction.
  • Cognitive Behavioral Therapy (CBT)
    The focus of cognitive behavioral therapy (also called CBT) is helping people to understand the thoughts and emotions that underlie their addiction with the goal of learning new, healthier and more productive ways to understand and express themselves.

Facility Settings

  • Private/Secluded
  • Average Location/Amenities
  • Hospital

Meet the Staff

  • Jeffrey W. Hillis, J.D., M.B.A.
    Jeffrey W. Hillis, J.D., M.B.A.President & CEO
    Jeffrey Hillis joined AdCare Hospital as Vice President of Administration in 2002. He became President in 2014 and President and CEO in 2018. Mr. Hillis continues to oversee hospital operations, including The Joint Commission, Centers for Medicare and Medicaid Services (CMS), Massachusetts Department of Public Health, and Drug Enforcement Administration (DEA) survey processes for AdCare Hospital. He is a frequent presenter at conferences on issues related to substance use disorder treatment and meets regularly with legislative leaders, executive branch leaders, and representatives from managed care organizations to discuss issues surrounding substance use disorder treatment, managed care, finance, legal issues, and employment.
  • Dr. Patrice M. Muchowski
    Dr. Patrice M. MuchowskiSr. VP of Clinical Services
    Dr. Patrice M. Muchowski, Sr. Vice President of Clinical Services since 2018, and Vice President of Clinical Services since 1988, is also an associate in the University of Massachusetts Medical School’s Department of Psychiatry and a clinical instructor in Harvard University’s Department of Psychology. Dr. Muchowski holds a doctor of science degree and a master’s of science degree from Boston University, in addition to the following professional certifications: National Certified Addiction Counselor (NAADAC), Certified Alcohol and Drug Abuse Counselor (CADAC), Master Addictions Counselor (MAC), and Proficiency in the Treatment of Alcohol and other Psychoactive Substance Use Disorders (APA).
  • Susan B. Hillis, LICSW, CADC-II, LADC-I
    Susan B. Hillis, LICSW, CADC-II, LADC-IVP of Clinical Services
    From 2006 to 2017, Susan Hillis served as Treatment Director. Prior leadership positions include Director of Inpatient Rehabilitation Services and Director of AdCare Outpatient Services’ offices in Worcester and Boston, Massachusetts. Ms. Hillis received the Massachusetts Association of Alcohol and Drug Abuse Counselors (MAADAC) 2015 Robert Logue President’s Award for her support of membership, as well as her dedication to substance use treatment, recovery, and professional credentialing in Massachusetts. A former Board Member and Chair of the Massachusetts Professional Recovery System (MPRS), she currently oversees clinical practicums for students in the Addiction Counselor Education (ACE) Program at AdCare, and provides clinical supervision for students in MSW Programs at a number of schools. Ms. Hillis presents frequently on substance-use related topics locally, regionally, and nationally. She holds a master’s degree in social work from Boston College, and an undergraduate degree in music therapy from Anna Maria College in Paxton, MA.
  • Mohammad Alhabbal, MD
    Mohammad Alhabbal, MDMedical Director
    Dr. Alhabbal is certified by the American Board of Addiction Medicine (ABAM) and the American Board of Family Medicine (ABFM), as well as a member of the American Society of Addiction Medicine (ASAM) and the American Academy of Family Physicians (AAFP). A graduate of the Damascus University Medical School in Damascus, Syria, Dr. Alhabbal completed his Family Medicine Residency at the University of Massachusetts Medical School in Worcester, Massachusetts, where he is an Assistant Professor in the Department of Family Medicine, Hospitalist Division. Dr. Alhabbal is also a family practitioner at 200 Lincoln Street Primary Care in Worcester, Massachusetts.

Financial Details

  • Financing Available
  • https://adcare.com/admissions/#MainssvobForm
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Rehabs 360 Guide

ABOUT ADCARE HOSPITAL

AdCare Hospital remains open and committed to providing critical addiction treatment during the Coronavirus pandemic. As per the updated CDC guidelines, patients who are vaccinated may not need to quarantine upon admissions. Those who are vaccinated against COVID-19 should bring their vaccination cards to the facility when they enter treatment. COVID-19 testing at AdCare Hospital remains available, and the facility is accepting both vaccinated and unvaccinated patients.

AdCare Hospital was founded in 1984 in response to demand for alcohol and drug treatment. Located just off Interstate 290, the Worcester branch of AdCare Hospital offers short-term inpatient rehab for adult men and women, along with outpatient programs (OP) and medically-monitored detox.

Following a merger in 2018, AdCare Hospital became part of American Addiction Centers.

TREATMENT & ASSESSMENT

All clients receive a comprehensive medical history review, physical screening, and bio-behavioral assessment upon admission. During detox, clients receive 24-hour monitoring and daily medical rounds.

Since a stay here is intended only as a short-term measure, discharge planning begins when a resident is admitted. According to the facility’s website, there are two types of inpatient treatment: one that treats patients who have co-occurring medical or psychiatric conditions, and another for individuals who either have no co-existing mental health conditions, or if they do, are more stable.

Treatment is individualized in both programs and consists of individual and group therapy, 12-step meetings, relapse prevention workshops, classes on self-help skills, educational sessions, and family education and counseling.

Outpatient services include individual, group, and family therapy, an intensive outpatient program (IOP) with both evening and daytime options, family support services, gender-specific groups, parenting groups, groups for young adults, and more. A family and friends meeting is held every fourth Wednesday of the month.

STAFF CREDENTIALS

The treatment team includes physicians, nurses, nurse practitioners, counselors, clinicians, and case managers. In the state of Massachusetts, 97.2 percent of all substance abuse treatment facilities have continuing education requirements for staff. The 38 individuals polled by Rehabs.com to date gave largely favorable ratings for the facility's staff.

Staff Experience and Training: 4.2/5

ACCOMMODATIONS & AMENITIES

The 114-bed hospital-based facility has a clinical setting, which was generally satisfying to the 38 Rehabs.com survey respondents to date.

Facility Cleanliness and Upkeep: 3.8/5

WHAT ALUMNI SAY

Reviews from more than 20 former clients surveyed by Rehabs.com to date indicated mixed feedback for AdCare. Complaints included the need for more treatment time as well as the need for more beds. Concerned alum S.M.M. wrote: "Alcohol detox fine...the people on drugs were moved on to rehab way to early in their detox stage and subsequently, MANY of them left AMA because they had to use."

Complaints also revolved around a lack of treatment options aside from 12-step meetings. Former client S.J. wrote: "Should have more books and other things to take the patients minds off the struggle," and another anonymous alum, despite praising the "great staff," listed "no extra things to do outside of treatment" as a facility weakness. While alumni tended to approve of counseling options, they were somewhat critical of the facility's outside communication and visitor policies and reported a lack of holistic offerings.

Counseling Options: 3.4/5
Connectivity/Visitor Policies: 2.8/5
Holistic Offerings: 2.3/5

On the positive side, alumni polled on facility strengths typically cited the staff. “The care and consideration of the staff made me at ease and very comdfortable they are right there to help in anyway,” an anonymous alum shared in a representative positive review. Overall, the vast majority of alumni reported they'd strongly recommend the facility.

Likelihood to Recommend: 4.4/5

On CiteHealth, the sole review to date was provided by a former client who awarded the program four out of five stars overall.[1] "All in all a good experience during a tough time. Would recomend to others. Results are happening with thanks to Ad/Care," the anonymous reviewer wrote.

WHAT FRIENDS & FAMILY SAY

AdCare fared somewhat better with loves ones. Of the 14 friends and family surveyed by Rehabs.com to date regarding family participation, the majority were quite pleased. Praise for the center's staff and affordability were both common, and one anonymous loved one wrote, "I was impressed by the caring nature and knowledge of the entire staff." In general, echoing alumni opinions, those surveyed on the metric agreed that they would strongly recommend treatment at this center.

Family Participation: 4.4/5
Likelihood to Recommend: 4.4/5

The only common overall complaint from friends and family was overcrowding.

On Google reviews, the center has an average rating of 3.6 out of five stars from 38 reviewers, many of them dissatisfied loved ones.[2] Some family members expressed concern that their loved ones were not properly cared for before discharged.

FINANCING

AdCare accepts most private insurance plans and offers self-pay and payment plan options. Find out if your insurance covers some or all treatment costs. AdCare also accepts Medicare, placing it amongst the 54.1 percent of treatment centers in the state that accepts Medicare. In addition, CiteHealth reports that AdCare accepts Medicaid, military, and state insurance as well. The 38 Rehabs.com survey respondents to date polled on the matter expressed satisfaction with the facility's costs.

Affordability: 4.1/5

[1] https://citehealth.com/rehab-centers/massachusetts/cities/worcester/adcare-hospital
[2] GoogleReviews

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Patient Reviews

Overall Ratings

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Meg

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Overall good experience helped me on my recovery journey

Gail

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I would highly recommend Adcare to anyone seeking drug or alcohol help. I have been in a few rehabs in my time and nothing compares to this. I was in Worcester MA and I think on 2 East. The councilors Mike, Felix, and Linda were outstanding! I give all 3 a ten!! They are all former addicts and truly speak from the heart. They will go above and beyond to help you. Nursing staff I give a seven. (and that\'s a fairly high score ) The majority of you were really nice and very caring. ( I wish I could remember the names of the ones I thought were exceptional so I could give you the credit you deserve. ( I only remember one because her name was so different--- Suard???? There seemed to be some confusion at times as to what meds and when. But for the most part most of you were very good. I highly recommend this facilitu!

James

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I can honestly say that adcare for the most part is a comfortable reasonable place. But when dealing with the medical staff you MUST be very clear about what you will have access too and when. I suffer from a terrible sinus condition that plagues my fathers side of the family relentlessly. I took in my own natural holistic spray “the only thing that helps”. When I complained I needed it I was given Flonase for the hundredth time that DOES NOTHING! The staff then told me I can’t use something not provided by their pharmacy, a complete lie. So I was very clear with my doctor that it only contained saleen and menthol, nothing more, so the doctor was reasonable and agreed I could use it quote “when you need to”. But she put it in the computer as a PRN,so theirfore I get it three times daily, not what was agreed too.so it’s Sunday and I ask to use it at lunch meds. I was told that I could not use it for six more hours! Because I had used it at breakfast. I suffer from terrible anxiety and when I feel like I can’t breath it’s like torture. So I ask to speak to a doctor as this is a HOSPITAL is it not? So guess what noooo doctors! Because it’s Sunday, but the guy who spoke terrible English at the nurses station said he would try to call one. The reply I got was correct, if I were using AFRIN! She said my spray has a bad rebound effect so it’s a no go. That’s what I could understand out of this guy through his crappy English. My spray has absolutely no rebound effect, that’s why I use it after decades of trial and error. So now I’m panicking can’t breath and consider leaving for these idiotic thins that should be a non issue. So if your looking for help and have transportation, go somewhere else because there is LITERALLY NO TALKING to these people. I came here because they will come get you, if there is a nextime it will be an Uber eslewhere. 😉 good luck.

Zachary

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Adcare of RI is the best. Clean, great counselors and staff. The Rn and the Lpns are outstanding. And the managers really do care. ADCARE, IF YOU SUFFER,THEN GET THERE FOR HELP......Zack.

Anthony

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I couldn\'t even pass the intake because I\'m coming Leon been zones and they asked me if I ever take any other than prescribed I told them once in awhile I may take an extra half one extra one they told me they have to tell my doctor that I abused them and if my doctor wants to take me off of them then they will Detox me off again I said how do you call that abuse and then tell him to take me off their list very rude wish the same on them