Premium Facility

AdCare Hospital

107 Lincoln Street, Worcester, Massachusetts, 01605

3.5

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(62 reviews)
The AdCare name represents innovation, quality and cost efficiency in alcohol and drug treatment. AdCare’s integrated system of care offers a nationally-recognized hospital facility in Worcester, Massachusetts; an inpatient treatment center in North Kingstown, Rhode Island; and a network of outpatient offices conveniently located throughout Massachusetts and Rhode Island. AdCare, which is owned and operated by American Addiction Centers (AAC), embraces a philosophy of quality-driven, patient-centered programs that are also relevant to the challenges of today’s healthcare environment. AdCare’s continuum of treatment levels and modalities enables us to match the needs of the patient with the most appropriate level and cost of care. We believe that addiction is a disease that affects not only the individual, but his or her family as well. Successful treatment requires placement at the appropriate level of care and involvement of the family throughout the treatment continuum. This treatment philosophy has allowed us to advocate for the patient while remaining responsive to the interests of commercial healthcare companies, Medicare, and other insurers.

Facility Highlights

  • Daily Physician Rounds
  • Admissions 24/7
  • 42 Years of experience providing quality treatment
  • Assessment and management of co-occurring conditions/disorders

Specialization

  • Medical Detoxification
    Drugs and alcohol have widespread effects throughout your body, including but not limited to the addiction and/or physical/psychological dependence that develops with substance abuse over time. Many organ systems are affected by addiction and will react to withdrawal. The term “medical detoxification” means that there is a trained and licensed medical professional onsite to monitor your vital signs and protect your physical and emotional health as your body goes through withdrawal.
  • Family Program
    Research shows that the odds of successful, sustained recovery from addiction are far higher when family members and loved ones are involved in treatment. Drug and alcohol addiction often have genetic roots, whether related to substance abuse, mental illness or both. Family dynamics also play a role and, often, family members are the first to realize a loved one has developed an addiction. Also, it’s important for family members to understand and embrace the lifestyle changes that are required to sustain recovery.
  • 12-Step
    The term “12 Step Program” describes a way to recover from addiction that is based on the model developed by Alcoholics Anonymous. Many drug and alcohol treatment centers base their treatment on 12 steps – the first three of which are situational, the next four addressing the practical issues created by the addiction, followed by two steps focused on making amends for hurting others. Steps 10 and 11 involve a deeper examination of the previous steps and the final step is focused on helping others avoid and recover from addiction.
  • Cognitive Behavioral Therapy (CBT)
    The focus of cognitive behavioral therapy (also called CBT) is helping people to understand the thoughts and emotions that underlie their addiction with the goal of learning new, healthier and more productive ways to understand and express themselves.

Facility Settings

  • Private/Secluded
  • Average Location/Amenities
  • Hospital

Meet the Staff

  • Jeffrey W. Hillis, J.D., M.B.A.
    Jeffrey W. Hillis, J.D., M.B.A.President & CEO
    Jeffrey Hillis joined AdCare Hospital as Vice President of Administration in 2002. He became President in 2014 and President and CEO in 2018. Mr. Hillis continues to oversee hospital operations, including The Joint Commission, Centers for Medicare and Medicaid Services (CMS), Massachusetts Department of Public Health, and Drug Enforcement Administration (DEA) survey processes for AdCare Hospital. He is a frequent presenter at conferences on issues related to substance use disorder treatment and meets regularly with legislative leaders, executive branch leaders, and representatives from managed care organizations to discuss issues surrounding substance use disorder treatment, managed care, finance, legal issues, and employment.
  • Dr. Patrice M. Muchowski
    Dr. Patrice M. MuchowskiSr. VP of Clinical Services
    Dr. Patrice M. Muchowski, Sr. Vice President of Clinical Services since 2018, and Vice President of Clinical Services since 1988, is also an associate in the University of Massachusetts Medical School’s Department of Psychiatry and a clinical instructor in Harvard University’s Department of Psychology. Dr. Muchowski holds a doctor of science degree and a master’s of science degree from Boston University, in addition to the following professional certifications: National Certified Addiction Counselor (NAADAC), Certified Alcohol and Drug Abuse Counselor (CADAC), Master Addictions Counselor (MAC), and Proficiency in the Treatment of Alcohol and other Psychoactive Substance Use Disorders (APA).
  • Susan B. Hillis, LICSW, CADC-II, LADC-I
    Susan B. Hillis, LICSW, CADC-II, LADC-IVP of Clinical Services
    From 2006 to 2017, Susan Hillis served as Treatment Director. Prior leadership positions include Director of Inpatient Rehabilitation Services and Director of AdCare Outpatient Services’ offices in Worcester and Boston, Massachusetts. Ms. Hillis received the Massachusetts Association of Alcohol and Drug Abuse Counselors (MAADAC) 2015 Robert Logue President’s Award for her support of membership, as well as her dedication to substance use treatment, recovery, and professional credentialing in Massachusetts. A former Board Member and Chair of the Massachusetts Professional Recovery System (MPRS), she currently oversees clinical practicums for students in the Addiction Counselor Education (ACE) Program at AdCare, and provides clinical supervision for students in MSW Programs at a number of schools. Ms. Hillis presents frequently on substance-use related topics locally, regionally, and nationally. She holds a master’s degree in social work from Boston College, and an undergraduate degree in music therapy from Anna Maria College in Paxton, MA.
  • Mohammad Alhabbal, MD
    Mohammad Alhabbal, MDMedical Director
    Dr. Alhabbal is certified by the American Board of Addiction Medicine (ABAM) and the American Board of Family Medicine (ABFM), as well as a member of the American Society of Addiction Medicine (ASAM) and the American Academy of Family Physicians (AAFP). A graduate of the Damascus University Medical School in Damascus, Syria, Dr. Alhabbal completed his Family Medicine Residency at the University of Massachusetts Medical School in Worcester, Massachusetts, where he is an Assistant Professor in the Department of Family Medicine, Hospitalist Division. Dr. Alhabbal is also a family practitioner at 200 Lincoln Street Primary Care in Worcester, Massachusetts.

Financial Details

  • Financing Available
  • https://adcare.com/admissions/#MainssvobForm

Rehabs 360 Guide

ABOUT ADCARE HOSPITAL

AdCare Hospital remains open and committed to providing critical addiction treatment during the Coronavirus pandemic. Additionally, AdCare is working with Addiction Labs of America to test all patients for COVID-19.

AdCare Hospital was founded in 1984 in response to demand for alcohol and drug treatment. Located just off Interstate 290, the Worcester branch of AdCare Hospital offers short-term inpatient rehab for adult men and women, along with outpatient programs (OP) and medically-monitored detox.

Following a merger in 2018, AdCare Hospital became part of American Addiction Centers.

TREATMENT & ASSESSMENT

All clients receive a comprehensive medical history review, physical screening, and bio-behavioral assessment upon admission. During detox, clients receive 24-hour monitoring and daily medical rounds.

Since a stay here is intended only as a short-term measure, discharge planning begins when a resident is admitted. According to the facility’s website, there are two types of inpatient treatment: one that treats patients who have co-occurring medical or psychiatric conditions, and another for individuals who either have no co-existing mental health conditions, or if they do, are more stable.

Treatment is individualized in both programs and consists of individual and group therapy, 12-step meetings, relapse prevention workshops, classes on self-help skills, educational sessions, and family education and counseling.

Outpatient services include individual, group, and family therapy, an intensive outpatient program (IOP) with both evening and daytime options, family support services, gender-specific groups, parenting groups, groups for young adults, and more. A family and friends meeting is held every fourth Wednesday of the month.

STAFF CREDENTIALS

The treatment team includes physicians, nurses, nurse practitioners, counselors, clinicians, and case managers. In the state of Massachusetts, 97.2 percent of all substance abuse treatment facilities have continuing education requirements for staff. The 38 individuals polled by Rehabs.com to date gave largely favorable ratings for the facility's staff.

Staff Experience and Training: 4.2/5

ACCOMMODATIONS & AMENITIES

The 114-bed hospital-based facility has a clinical setting, which was generally satisfying to the 38 Rehabs.com survey respondents to date.

Facility Cleanliness and Upkeep: 3.8/5

WHAT ALUMNI SAY

Reviews from more than 20 former clients surveyed by Rehabs.com to date indicated mixed feedback for AdCare. Complaints included the need for more treatment time as well as the need for more beds. Concerned alum S.M.M. wrote: "Alcohol detox fine...the people on drugs were moved on to rehab way to early in their detox stage and subsequently, MANY of them left AMA because they had to use."

Complaints also revolved around a lack of treatment options aside from 12-step meetings. Former client S.J. wrote: "Should have more books and other things to take the patients minds off the struggle," and another anonymous alum, despite praising the "great staff," listed "no extra things to do outside of treatment" as a facility weakness. While alumni tended to approve of counseling options, they were somewhat critical of the facility's outside communication and visitor policies and reported a lack of holistic offerings.

Counseling Options: 3.4/5
Connectivity/Visitor Policies: 2.8/5
Holistic Offerings: 2.3/5

On the positive side, alumni polled on facility strengths typically cited the staff. “The care and consideration of the staff made me at ease and very comdfortable they are right there to help in anyway,” an anonymous alum shared in a representative positive review. Overall, the vast majority of alumni reported they'd strongly recommend the facility.

Likelihood to Recommend: 4.4/5

On CiteHealth, the sole review to date was provided by a former client who awarded the program four out of five stars overall.[1] "All in all a good experience during a tough time. Would recomend to others. Results are happening with thanks to Ad/Care," the anonymous reviewer wrote.

WHAT FRIENDS & FAMILY SAY

AdCare fared somewhat better with loves ones. Of the 14 friends and family surveyed by Rehabs.com to date regarding family participation, the majority were quite pleased. Praise for the center's staff and affordability were both common, and one anonymous loved one wrote, "I was impressed by the caring nature and knowledge of the entire staff." In general, echoing alumni opinions, those surveyed on the metric agreed that they would strongly recommend treatment at this center.

Family Participation: 4.4/5
Likelihood to Recommend: 4.4/5

The only common overall complaint from friends and family was overcrowding.

On Google reviews, the center has an average rating of 3.6 out of five stars from 38 reviewers, many of them dissatisfied loved ones.[2] Some family members expressed concern that their loved ones were not properly cared for before discharged.

FINANCING

AdCare accepts most private insurance plans and offers self-pay and payment plan options. Find out if your insurance covers some or all treatment costs. AdCare also accepts Medicare, placing it amongst the 54.1 percent of treatment centers in the state that accepts Medicare. In addition, CiteHealth reports that AdCare accepts Medicaid, military, and state insurance as well. The 38 Rehabs.com survey respondents to date polled on the matter expressed satisfaction with the facility's costs.

Affordability: 4.1/5

[1] https://citehealth.com/rehab-centers/massachusetts/cities/worcester/adcare-hospital
[2] GoogleReviews

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Patient Reviews

Overall Ratings

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MB

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You are soooo ... full of "it"!!!!

C.C.

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Be forewarned! This is not the way to Detox off from Benzos! I was already in withdrawals when I went in due to a too-quick taper by my psychiatrist, only to find myself in a medical NIGHTMARE!!!! I was on prescribed Klonapin for 15 yrs, 1mg 3times a day, NEVER abused. Facilities like this treat Benzo withdrawal the same as all others and it is NOT! They have no understanding of the protocol for proper withdrawal, don't think they even realize this. I had while I was in there and when I left PAWS. Post-acute Withdrawal Symptoms. My legs kept jerking, I could barely walk and was deathly ill. I was extremely sensitive to Light, Noise, and Smell. They were clueless as to why I had the symptoms I did, and way too overwhelmed with the reloving door of addicts flowing through on a continuous basis. Many of these patients are in and out as insurance allows. The system is incredibly ineffective, nothing but a reloving door. If you are going in for Benzo withdrawals, PLEASE read @ PAWS. I never had a clue about the after-effects of too quick a withdrawal. I could not walk when I got home, I was mortified of all the PAWS Symptoms I had and was never told about. I had to return to my dosage of Klonapin to stabilize, with the help of a doctor, [one of the many few knowledgeable to do a slow taper.] It has been @ 2 months now. I can finally walk straight most days, sweat profusely, still have many other symptoms, that are starting to subside. I still have not been able to drive as I am still very unstable. PLEASE read about Post-acute Withdrawal Symptoms if you are going to Detox off from any Benzo. It will take you at least a minimum of a year to two years to stop the withdrawal symptoms that are horrifying. The brain is rewired in a different way, and some people spend forever in the throws of PAWS! Be FOREWARNED!!!!! If I could give no stars it would be more appropriate but you have to at least rate one star. The staff was nice but far removed from the emotional needs of the patient. I believe they are way to overworked and overwhelmed.

J.B.

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Everything was good but I'm allergic to milk,eggs and seafood. The kitchen did nothing for me. I starved eating nasty turkey sandwiches and food from the vending machines. Friendly staff. The chairs that they have are terrible and your in them all day. I left with terrible back problems.

Steve

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I was there for two days and never met a patient who wasn't on at least their fourth stay at Adcare. Doesn't seem effective. I think they were starting me on a 12-step program, which didn't feel right to me. At Adcare, there was very little interaction between patients and staff, so it's not surprising there were a lot of relapses. A week or so after I left, I started working with my family doctor on an outpatient basis. Using diazepam, I first cut my alcohol use by about two-thirds. About a month later I wasn't drinking at all. Naltrexone has (I think) almost killed my desire to drink. I haven't touched alcohol for three months and that's after 40+ years of very heavy drinking.

DM

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Good News: Staff is very nice...to a point. Bad News: Their food is HORRIBLE!! No joke. Many complained. I'd rather have a TV dinner than that "stuff. Didn't eat hardly any food while there. Literally passed on the lunch or dinner and opted for the bread and peanut butter and jelly packets in the TV room. They over and under medicate you. Went there to detox, gave me 16+ pills in span of 1 1/2 days. Felt tired and out of it, the entire time. Later a doctor told me that was WAY too much. Also, was there less that two days and got sick with a temp that was nearly 100 degrees in the morning, yet rose to over 102 degrees a couple hours later. Gave me only Tylenol and told to sleep. I tried, yet while sleeping, 1) cleaner came in, switched on lights & made tons of noise. 2) new roommate arrived and with "nurse" who proceeded to ask her ALL types a questions; and I heard the answers, including she was suicidal/homicidal, etc.!!!! PROBLEM: I have PTSD/anxiety,etc. and they knew this!! AND, ummm, what about HIPAA?!?!? So, while sick as a dog, I decided to leave. Guess what -- I could leave, BUT... could NOT USE THE PHONE to get someone to pick me up AND!!! I had to leave the premises, i.e. get out of their building!!!!! Btw, it was winter --- while sick. Luckily, my phone was still charged when they gave it back, so was able to call someone. Went straight to a local hospital, for hours, and ya know what? I HAD THE FLU!!!! Hospital gave me WAY more than Tylenol. ADCARE, Worcester STINKS!!!!