Harmony Recovery Center

Before you think about admitting your loved one (OR yourself), READ THIS review. My daughter was admitted into what I thought was a beautiful, dorm type atmosphere to receive the finest care for her addiction to opiates. That couldn’t be farther from the truth. The first of MANY lies was that my daughter was living in the arrangements I viewed in the virtual tour. Far from it…In the two weeks my daughter was admitted to Harmony House, it was a “free for all”. I will attempt to “paint a picture” of what went on there. COVID. There were more than 5 clients there with covid upon my daughter’s admission, including her roommate. Not one word was mentioned about it. From day one, I was assigned a liason, “Emory” to communicate with daily re: my daughter’s care. Every single day I requested an update from the doctor, therapist, ANYONE who could tell me anything. I have the texts to prove it. In 2 weeks no one ever called me (and I was on her list of contacts, so HIPPA was not the issue). She never ONCE saw a doctor. There was NO supervision. They lived in areas where drug dealers would walk by frequently, knowing why the clients were there (for rehab). Cigarettes (and even a TV from a female clients car) were traded for weed and they smoked weed daily. On one occasion, my daughter stated they were smoking weed in the bathroom when a tech came in; the tech asked id they were “OK” and when they stated yes, she left. Administration said they were “having difficulty with their techs”. Not my problem. We were to have no contact with her for a week, however a female client purchased a burner phone from a gas station on her way to Harmony House. She called us frequently on that phone. Zoom meetings were the only form of group therapy or meetings given due to COVID and a computer was left with the women. They used the computer to communicate with each other by social media, sneak out and meet up, etc. NO one would speak to me or call me back. As for billing, as long as you were talking to “Billing Bobby” about making a payment, you could get him to call you back. We tried numerous times to discuss insurance, billing questions to no avail. He said we needed my daughter to sign a consent form to talk to us when WE were making the payments! My daughter did sign the form. My husband left 3 voicemails and “Billing Bobby” never called us back. We finally decided we had enough, and my husband went there, unannounced, to pick her up. When he drove up, a large number of residents were sitting on the curb, smoking and such. The staff seemed interested when they found out why he was there (and that they would be losing insurance money). My husband was told that they never got a message to call us from Emory. It was impossible to get in touch with anyone at the actual HH facility...it never happened no matter what number we called. The therapist stated (to my husband) that she was doing well and making progress. My daughter reported that she saw the therapist ONCE. Let me be clear. My daughter did these things on her own free will. But she is an ADDICT who needed structure and a team of professionals to ensure the best care OUR money was paying for. Since moving her to a new facility (where we are receiving what we were promised), she is flourishing. She sees the difference in quality care vs poor and incompetent care. In talking to her new roommate, she learned that her roommate dropped her husband off at Harmony House; he was there a short time until she got him out of there before admitting herself to where my daughter is. What a coincidence. By far, the most appalling thing that happened was my husband being told they were “short staffed”. I work in health care. If you are short staffed then you DO NOT take admissions you cannot care for. I am contacting the appropriate agencies to report these issues. The administration promised my husband I would receive a call from them. I am still waiting and it has been 2 weeks. Maybe I will get a response from them now. Do not admit your loved one to HH. I would recommend sleeping on the street before I recommended you stay one night there. Terrible waste of time and money.

I cannot rate the treatment, etc. because I have not attended the facility but we have a loved one who was there. This is the worst place I have ever encountered for response to emails, phone messages, etc. Don\'t try to get any information on your loved ones or receive any help on a discharge plan. The only time we could get to talk with anyone or get a response was when we called their Marketing Dept. and they always answered the phone because they thought they were going to get another patient. The Marketing Dept. always promised to get in touch with someone at the facility and have them call or email, but we never received that call back. We had all of the names, phone numbers and email addresses for the clinical staff, but good luck getting any response to your requests. Terrible, terrible experience for the family of the person undergoing rehab at this recovery facility!! I realize they have have responsibilities and schedules but they need to allow time to answer questions and address concerns.

Nice to be around people who care

Harmony Recovery Center was a great experience for me. They were very professional, but also very friendly and relatable at the same time. The staff helped me through a lot of the issues I was dealing with coming off of drugs, and I am eternally grateful for their program.

amazing staff and amazing amenities. Best place in Charlotte by a long shot.