Premium Facility

Steps Recovery Centers

996 W 800 S, Payson, Utah, 84651

4.0

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(12 reviews)
We believe in a three-stage approach to complete recovery. Stage 1 - Intervention and social detox. Stage 2 - Diagnosis and customized care. Stage 3 - Sober living for a lifetime.

Facility Highlights

  • Residential
  • General Outpatient Services
  • Intensive Outpatient Services
  • Day Treatment Services
  • Intensive Outpatient Services
  • Drug Rehab
  • Individualized Support
  • Anger Management Classes
  • Residential

Specialization

  • Holistic Therapy
    Facilities that offer “holistic therapy” see and treat patients in the context of their entire lives and health status. They treat the “whole person,” not just the addiction.
  • Medical Detoxification
    Drugs and alcohol have widespread effects throughout your body, including but not limited to the addiction and/or physical/psychological dependence that develops with substance abuse over time. Many organ systems are affected by addiction and will react to withdrawal. The term “medical detoxification” means that there is a trained and licensed medical professional onsite to monitor your vital signs and protect your physical and emotional health as your body goes through withdrawal.
  • Intensive Out Patient (IOP)
    Patients who undergo intensive outpatient treatment continue to live at home and sometimes go to school or work while participating in a highly structured treatment protocol that is focused on ending substance abuse. Programs vary in terms of how much treatment patients receive, how often and for how long. Some facilities design individualized intensive outpatient treatment programs.
  • Dual Diagnosis/Co-Occurring Disorders Treatment
    These two terms describe a person who is not only addicted to drugs or alcohol, but also has a mental or emotional illness, such as depression, anxiety, bipolar disorder, etc. Facilities that treat patients with dual-diagnosis or co-occurring disorders provide psychiatric treatment in addition to drug and alcohol rehabilitation services.

Facility Settings

  • Average Location/Amenities
  • Mountains
  • Residential Neighborhood
  • Private/Secluded

Meet the Staff

  • Tyler Hansen
    Tyler HansenGeneral Manager
    After struggling with heroin and opiate addiction and spending time in the Utah State Prison for 2 1/2 years, Tyler has been sober 8 years. He is now pursuing his Masters, and has received a degree in Psychology and is also a licensed substance use disorder counselor in the State of Utah. Tyler donates his time at the RISE program at the Utah County Jail, is a member of the Utah County Sheriffs Office, & he is on the board of directors at the Utah Harm Reduction Coalition. Tyler has worked at Steps Recovery Centers for 6 years and started on the admissions team years ago. He has presented at the Fall Substance Abuse Conference and told his story across the country and on several podcasts here locally. He works with several local organizations including Adult Parole and Probation and the Utah Department of Corrections to reduce recidivism to jails and prisons and increase awareness around the opiate crisis. Tyler has 5 kids and a wonderful wife, and spends his spare time with them. They enjoy lots of sports and living in Utah close to the mountains.
  • Dr. Mark Keep
    Dr. Mark KeepMedical Director
    Dr. Mark Keep has been in healthcare for 36 years. He was an advanced life support medic in central California for 5 years in the early 1980’s prior to attending medical school at Albany Medical College in Albany, NY. He completed Internal Medicine Residency and Heart Failure/Cardiac Transplant Fellowship at he University of Utah followed by Cardiology Fellowship at the University of Arizona. He worked as a general and interventional cardiologist in Utah for 18 years. In 2008 his 7-year-old daughter Alissa died in a motor vehicle accident. Dr. Keep had to overcome grief induced medical issues as well as alcohol use while struggling to recover from the pain of his daughter’s death. Volunteer work as well as research, writing, and speaking on the medical ramifications of grief and loss, including adverse coping mechanisms such as substance abuse, were part of his recovery. He has spoken locally, nationally and soon internationally on the subject. It also led to working with alcoholics and addicts and becoming an Addiction Medicine specialist. He is board certified in Cardiology, a member of the American Society of Addiction Medicine and board eligible in Addiction Medicine. Sharing his experience, strength, and hope as well as training, medical knowledge, and research are part of his desire to “pay it forward” and help others to also recover from grief, loss, trauma and addiction.
  • Desmond Lomax LCMHC
    Desmond Lomax LCMHCExecutive Director
    Desmond Lomax comes to Steps Recovery Center with 20 years of experience in management, programming, and treatment. He recently retired as the Director of Community Programming for the Department of Corrections. His efforts in that position were recognized by the State of Utah and The Utah Fall Substance Abuse Conference when he was awarded the 2019 Patrick J. Fleming Award for contributions to the Substance Abuse community. Desmond has a background as a Clinical Director, Therapist, and Law Enforcement Officer for the past 20 years. He has been an adjunct professor for the University of Utah teaching classes in Forensic Social Work for the Master of Social Work program. He loves to present on multiple substance abuse topics and has done so throughout the country. He is a Master Facilitator for the Arbinger Institute and trains organization across the United States on having and maintaining an Outward Mindset. He has a Masters Degree in Clinical Mental Health Counseling and a Bachelors in Political Science and Sociology. He is a BYU Football Alumni who played on the 1996 BYU Football team that was ranked 5th in the country. Most importantly, he is a Husband to his lovely wife for the past 23 years and the father of 4 amazing children. He is humbled to have this opportunity to work for such amazing people.

Financial Details

  • Up to 60%

Rehabs 360 Guide

ABOUT STEPS RECOVERY

Steps Recovery Centers provide residential, outpatient (OP), and intensive outpatient (IOP) treatment for men and women seeking treatment for substance abuse. Based approximately 60 miles south of Salt Lake City, Utah, the program’s Payson location runs “social detox” –– a peer-supported recovery that does not involve medical monitoring, though clients may bring prescribed Suboxone as a taper. Within the state, 27.2 percent of treatment centers in Utah provide residential treatment.

TREATMENT & ASSESSMENT

Steps Recovery Center's treatment programs rely heavily on the 12-Steps for a more holistic approach and are divided into three distinct stages. Within the state, 66.1 percent of Utah facilities use the 12-step method. In the first stage, intervention and social detox, clients support one another in a highly structured non-medical setting.

In the next stage –– diagnosis and customized care––clients have access to various inpatient and outpatient treatment options, depending on their personal needs and circumstances. Programming combines individual, group, and family therapy with an impressive array of seasonal recreational, holistic and experiential therapies, including yoga, equine therapy, a ropes course, hiking, solo camping, skiing, canoeing, tai chi, and rock climbing.

The third and final stage consists of lifelong access to aftercare, including a promise that anyone who relapses may return to treatment free of charge. Alumni polled by Rehabs.com reported staying in treatment between 30 to 90 days, which makes it one of the 63 (26.4 percent) long-term treatment facilities in Utah.

STAFF CREDENTIALS

The Payson facility’s staff includes a Ph.D.-level licensed clinical social worker (LCSW), a recreation therapist, a case manager, and a sober living counselor. The Payson facility maintains a staff-to-client ratio of 3:1. It is a part of the 26.8 percent of treatment facilities in Utah accredited by the Joint Commission.

ACCOMMODATIONS & AMENITIES

In a residential neighborhood facing Utah’s Loafer Mountain, the Payson facility hosts up to 30 residents in private rooms and features a basketball court and a ropes course. Other recreational amenities include adaptive sports, IMAX visits, go-karts, ceramic painting, and dozens more listed on the facility’s website.

WHAT ALUMNI SAY

Alumni left mostly positive feedback. Of the eight alumni surveyed by Rehabs.com to date, six gave positive feedback, and two provided negative opinions about Steps Recovery Center. Alumni provided positive feedback about the staff and rated them highly. Three alumni gave five out of five stars for the staff's support, and one alum gave five stars for the staff’s level of training and experience. "They didn't just treat me, they treated my entire family," an alum wrote. "I wouldn't have my family today were it not for the staff at Steps."

Both negative reviewers complained about the price of treatment, while one alum felt the program was ineffective. On Google, Steps Recovery’s Payson location received an average rating of four out of five stars from four reviews to date.[1] Meredith wrote how they were “Greedy and unhelpful,” while James wrote that the program was “Ran by some of the best professionals in the industry.”

WHAT FRIENDS & FAMILY SAY

D.J., the one loved one polled by Rehabs.com to date, applauded the program’s family involvement, adding that they “learned so much about addiction and how it effects the whole family.”

WHAT STAFF SAY

Rehabs.com has yet to receive any reviews from this facility’s staffers or former employees. Yet, the 23 staffers who left reviews for Steps Recovery Centers on Indeed to date gave an average of 3.7 out of five stars. [3]

Most staff members provided positive feedback about the center, its staff, and called it a great place to work. "The staff are passionate about their work and arrive each day believing that what they may accomplish could save a life of those they serve," a current employee wrote. Some negative feedback included bad job security and bad communication.

FINANCING

Steps Recovery Centers accepts several private insurance providers, including Intermountain Healthcare, Deseret Mutual, PEHP, Select Health, Molina Healthcare, and Wise Networks. Those who qualify for financial aid may have up to 60% of the cost of their treatment covered.

[1] GoogleReviews
[2] : https://www.indeed.com/cmp/Steps-Recovery-Center/reviews

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Patient Reviews

Overall Ratings

  • 4.0

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    Avg. score from 12 reviews
  • 3.9

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  • 4.1

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    Treatment Effectiveness
  • 3.9

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Melissa

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I checked into this facility July of 2017, I was lied to right from the beginning. I was in and out of the hospital because of medical issues detoxing. When my husband would call to check on me they would lie to him. The counselors with 1 exception were terrible as well as the staff. Rude doesn’t even began to describe the staffs attitudes. My meds were ALWAYS messed up. When I went back to pick up my belongings because they wouldn’t take me back after my last hospital visit my stuff (what I did get back) was thrown into black trash bags (including my glasses). I'd NEVER seen such a crappy way to treat people with the exception of jail. I wouldn’t recommend this place to my worst enemy. SO glad Steps kicked out so I found a great rehab that actually showed compassion and love to help me be clean and sober today!!!

Jamie R

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This facility saved my life, plain and simple. The willingness they have shown to go above and beyond for me was amazing. The staff here truly loved me until I learned to love myself. I was given and taught all of the tools that I need for a successful recovery and happy life.

cheyenne hibberd

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i loved every second here. this program gave me the strength i need to go forward in my life. thank you steps.

Mg

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Love this place.

Harrison

    Both my wife and I have received love and support from everyone at Steps Orem. The have helped me work through the crap that kept me sick and I’m feeling happy for the first time since I can remember. My realationship with my wife has improved monumentally as she has had therapy and couples counseling with me. We are communicating, and working on things that we never before have even discussed. Catered to my spiritual beliefs and helped me correlate recovery with God. So grateful to them all!